baji affluent FAQ — all your questions answered in one place

Weekly cashback is calculated based on your total net loss for the week — that is, your total losses minus your total winnings, with cashback paid at the applicable rate on that amount. Example: as a Gold member, if your net loss for the week is ৳20,000, you receive ৳20,000 × 0.9% = ৳180 cashback. It is credited to your account automatically.

The baji affluent VIP program has four tiers:

Bronze — up to 0.3% weekly cashback.
Silver — up to 0.6% weekly cashback.
Gold — up to 0.9% weekly cashback.
Platinum — up to 1.2% weekly cashback.

Each tier also includes other exclusive benefits beyond cashback.

At baji affluent, your VIP tier advances naturally based on your regular playing and deposit activity. No separate application is required. The more active your account, the more likely your tier is to change. Once your tier changes, the new benefits take effect automatically.

baji affluent's weekly cashback is based directly on net losses and is credited to your account automatically. To receive cashback, your account must have active betting activity during that week. For specific terms, please see the Terms and Conditions page.

Platinum is the highest VIP tier at baji affluent. In addition to up to 1.2% weekly cashback, it comes with exclusive promotional offers and priority customer support. Platinum members also get priority access to special events and tournaments.

To claim the baji affluent birthday gift (up to ৳2,000, wagering 10×), contact customer support once during your registered birth month. This offer is not credited automatically — apply via live chat or email before the month ends.

Yes, you can set your own deposit limit at baji affluent. This is a voluntary tool that can be set on a daily, weekly or monthly basis. Reducing a limit takes effect immediately, but increasing one is subject to a review period. Contact customer support for details.

A cooling-off period is a temporary break — your account is paused from play for a set period. Self-exclusion is a longer-term step where your account is fully closed for a specified time. To activate either option, contact baji affluent via live chat or email — it takes effect as soon as the request is received.

Some common signs: spending beyond your budget; repeatedly returning to chase losses; losing focus on family or work; finding it hard to stop. If you notice these signs, speak with the baji affluent support team or visit the Responsible Gaming page for guidance.

No — the minimum age for all activity at baji affluent, including casino and betting, is 21 (21+). Opening or using an account at age 18 or 20 is not permitted. Valid identification must be provided during age verification.

An account closure request can only be made by the account holder themselves. Requesting a direct closure on behalf of a family member is not possible, but you can contact the baji affluent support team to inform them of the situation. The team handles such matters with sensitivity.

The minimum deposit at baji affluent is ৳300 — this applies to all methods (bKash, Nagad, Rocket and Upay). Deposits below ৳300 are not accepted. The minimum withdrawal amount is ৳500.

baji affluent currently accepts deposits via four mobile financial service (MFS) methods:

bKash, Nagad, Rocket (Dutch-Bangla Bank's mobile wallet), and Upay.

The same four methods are also used for withdrawals.

Log in at baji affluent Login, go to the deposit section and select bKash. Send the required amount to the number shown on screen and save the transaction reference number. Your account is usually credited within a few minutes. Minimum amount: ৳300.

If your account is not credited within 15–20 minutes of making a deposit, first check your bKash / Nagad / Rocket / Upay app to confirm the transaction was completed. If it was successful, take the transaction ID and contact baji affluent's 24/7 live chat — the team will resolve it promptly.

Yes, the baji affluent welcome bonus is credited automatically with your first deposit, regardless of the payment method — Nagad is included. The welcome bonus is up to 200%, with a maximum of ৳15,000 (wagering 15×). Example: ৳1,000 deposit → ৳2,000 bonus → total balance ৳3,000 → wagering requirement ৳30,000.

The usual withdrawal processing time at baji affluent is 15 minutes to 2 hours. The minimum withdrawal amount is ৳500. Before withdrawing, make sure the wallet number matches the name registered on your account.

Verification is primarily used to confirm account ownership and prevent unauthorised transactions. It is done to protect your funds. Verification may be mandatory for withdrawals or deposits above a certain amount. Large withdrawals may be held if verification has not been completed.

A valid government-issued ID (national identity card or passport) is typically required, and in some cases proof of address may also be requested. Documents must be clear and legible. baji affluent may request additional documents in specific circumstances.

baji affluent uses SSL encryption to keep all personal information secure. Documents are used only for verification purposes and are not shared with third parties without authorization. To read the detailed data management policy, visit the Privacy Policy page.

Yes, this is an important point. At baji affluent, the name registered on your account and the name on your bKash / Nagad / Rocket / Upay wallet must match exactly. If the names differ, your withdrawal may be held up. Make sure the names match; otherwise, contact the support team for help.

A verification request may come in the following situations: before your first large withdrawal; if unusual activity is detected on your account; when claiming a bonus; or as part of a security review. Completing verification promptly rather than ignoring the request prevents delays to your transactions.

Once documents are submitted correctly, the baji affluent team reviews them as quickly as possible. If your documents are clear and complete, the process is usually finished quickly. If you have any questions during verification, ask via the 24/7 live chat.